We are actively monitoring the COVID-19 pandemic situation and the ever changing recommendations by the government and local authorities for appropriate measures and actions we should be taking.
Here at the Linen Cupboard we have taken many precautions to make sure that we can keep business going as usual. As we are only a small team we have restructured the Linen Cupboard family slightly so some of us are at home managing the emails and phone calls there this way we are limiting the amount of contact people have with each other. We are cleaning the production and packing area twice a day making sure all bacteria is killed making it safer for us. As we are such are such as strong collective of people we all dedicated to Keeping the cupboard going to after all deliveries we get into the warehouse we all wash our hands. Any delivery drivers either collecting or delivery are asked not to come into the work place and we will either take in the delivery or bring the packages out to them this way we can keep the Cupboard a safe clean Zone.
We have Restricted our in house Linen Cupboard Team, so there is less risk of people being affected however even if some of team members are at home this doesn't mean wages have been cut or jobs are lost. And we will keep it that way because The Linen Cupboard wouldn't be the same without them. Every Member of The Linen Cupboard Family Member wear masks throughout the day and wear gloves when dealing with collections or deliveries. We thank you for your continued support and understanding during this challenging time. We will continue to monitor the situation closely and will update you with any further changes as the situation develops. For customers self-isolating please add instructions in the checkout for your delivery to be left in a safe place. And then contact with the driver needs to be made.
We will endeavour to deliver to you within 3 working days (not including weekends and back holidays), but please allow up to 7 days just in case. On receipt of your order if delivery is expected to be over 7 days we will inform you of the stock situation and advise you of any delays. In the last 12 months around 90% of all our orders have been delivered within 1 - 3 days as we hold large stocks. Some of our British products are handmade to order, but we state in the product information if they take up to 7 working days. We send most packages "signed for" with DPD Local. Adding a short note in the special instructions will override the need for a signature upon delivery so you won't need to wait home or take time off work. Please also provide a mobile number to receive your automated texts which will keep you up to date with your delivery and even let you know what time it is going to arrive. eg. Leave with neighbour, leave in porch or leave behind bins.
UK & EIRE
We have a standard postage and packing flat rate of £4.95 which is not subject to UK sales tax (VAT) for all orders within the United Kingdom. FREE UK delivery when you spend £50.
Shipments within the EU are a flat rate of £19.95. We regret that we no longer offer shipments beyond the EU, ie to the rest of the world. The shipping cost is provided in your basket if you enter your country and postcode.
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