Returns Policy

When it comes to refunds if you cancel before its dispatch we will give you a full refund of any monies paid in full within 7 days. If you are not happy with any of our products for any reason you may return them to us within 28 days of receipt and we will offer you an exchange or, a refund, providing that the products are returned to us in an unused re-saleable condition.

All refunds exclude the original postage cost and customers will be required to pay for the return of the product to us, unless the product is faulty. When returning goods if you would enclose your name and or order number within or on the package. A good way to help us deal with your return is to enclose the original order invoice with a note of which products you are returning and reason for return.

Shipping

Here at the Linen Cupboard we try to provide the best service possible making the shopping experience for the customer as easy as possible. We aim to deliver to you within 3 working days (not including weekends and back holidays), but please allow up to 7 days just in case. On receipt of your order if delivery is expected to be over 7 days we will inform you of the stock situation and advise you of any delays. In the last 12 months around 90% of all our orders have been delivered within 1 - 3 days as we hold large stocks. Some of our British products are handmade to order, but we state in the product information if they take up to 7 working days.

UK & EIRE

We have a standard postage and packing flat rate of £3.95 which is not subject to UK sales tax (VAT) for all orders within the United Kingdom and Eire. FREE UK & Eire delivery when you spend £50.

OVERSEAS

Shipments within the EU are a flat rate of £19.95. We regret that we no longer offer shipments beyond the EU, ie to the rest of the world. The shipping cost is provided in your basket if you enter your country and postcode.

We use DPD Local for all our deliveries DPD will email and text, both the day before to advise of delivery the following day and also the morning of with a time slot. You will get several options if it is not a suitable delivery time: Change the day; Leave with a neighbour; Leave in a safe place; Change address.

The Linen Cupboard will always give you a premium service because we believe high quality products deserve a high quality service it’s just the Linen Cupboard’s way!